4.1: Providing a Simplified Experience

• Focuses on streamlining the customer experience.
• Emphasizes reducing complexity in transactions and interactions.
• Techniques for enhancing customer satisfaction through simplicity.
• Examples and case studies illustrating successful simplified experiences.

4.2: Nationwide Life Pending Tracker Enhancements

• Discusses enhancements made to the Life Pending Tracker tool.
• How these enhancements improve efficiency and transparency.
• Benefits for agents and clients in tracking application statuses.
• Training on using the Life Pending Tracker effectively.

4.3: Intelligent Underwriting Online Interview

• Introduction to Nationwide’s Intelligent Underwriting Online Interview process.
• Benefits of using intelligent underwriting in the insurance application process.
• How it improves accuracy and speeds up underwriting decisions.
• Training agents on guiding clients through the online interview.

4.4: Top 10 Plays – Submitting New Business

• Highlights the best practices for submitting new business applications.
• Covers essential steps and documentation required.
• Tips for maximizing efficiency in application submission.
• Case studies or examples of successful application submissions.