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Course Content
Module 3: ENGAGE CRM PLATFORM
The Engage CRM Platform module aims to provide comprehensive training on using the Engage CRM system effectively. This module is essential for agents to manage their client relationships, organize activities, and streamline their workflow. It consists of four lessons, each focusing on different aspects of the Engage CRM platform.
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ADVANCED AGENT TRAINING
About Lesson

Part 1: Setting Up Your Profile

Objective: To help users configure their profiles in the Campaign Manager for effective campaign management.

Content:

  1. Introduction to Profile Setup

    • Importance of a complete and accurate profile.
    • Overview of profile settings and customization options.
  2. Profile Components

    • Personal details (name, contact information, company details).
    • Branding elements (profile picture, logo, bio).
  3. Configuring Settings

    • Privacy settings and notifications.
    • Integration with other tools and platforms.
  4. Verification and Finalization

    • Reviewing and confirming profile information.
    • Steps to save and update your profile.
  5. Practical Exercise

    • Hands-on profile setup with guided instructions.

Part 2: Adding Contacts – Groups

Objective: To guide users in adding and organizing contacts into groups for targeted marketing.

Content:

  1. Introduction to Contact Management

    • Benefits of organizing contacts into groups.
    • Overview of contact management features.
  2. Adding New Contacts

    • Manual entry vs. import options.
    • Importing contacts from spreadsheets or other sources.
  3. Creating and Managing Groups

    • Steps to create new groups.
    • Adding contacts to groups and managing group settings.
  4. Practical Exercise

    • Adding contacts and creating groups through the Campaign Manager interface.

Part 3: Contacts & Emails

Objective: To teach users how to manage contacts and send emails effectively through the Campaign Manager.

Content:

  1. Managing Contacts

    • Viewing and editing contact details.
    • Segmenting contacts for targeted campaigns.
  2. Email Integration

    • Linking email accounts with Campaign Manager.
    • Setting up email templates and personalization options.
  3. Sending Emails

    • Steps to compose and send emails to individual contacts or groups.
    • Tracking email delivery and responses.
  4. Practical Exercise

    • Composing and sending test emails to contacts.

Part 4: Composing A Message

Objective: To instruct users on how to create effective messages for their campaigns.

Content:

  1. Message Composition Basics

    • Structure and elements of a compelling message.
    • Crafting subject lines and call-to-actions.
  2. Using Templates

    • Selecting and customizing message templates.
    • Saving and reusing templates for future campaigns.
  3. Message Personalization

    • Techniques for personalizing messages based on recipient data.
    • A/B testing different message versions.
  4. Practical Exercise

    • Composing a message using provided templates and personalization options.

Part 5: Message Tracker Basics

Objective: To familiarize users with tracking and analyzing the performance of their messages.

Content:

  1. Introduction to Message Tracking

    • Overview of tracking features and metrics.
  2. Tracking Metrics

    • Understanding open rates, click-through rates, and response rates.
    • Analyzing tracking reports and dashboards.
  3. Improving Message Performance

    • Using tracking data to refine messaging strategies.
    • Adjusting campaigns based on performance insights.
  4. Practical Exercise

    • Reviewing tracking reports and interpreting data.

Part 6: Marketing Kits & Library

Objective: To guide users in utilizing marketing kits and resources available in the Campaign Manager.

Content:

  1. Introduction to Marketing Kits

    • Overview of available marketing kits and their purposes.
  2. Accessing the Marketing Library

    • Navigating the library to find relevant kits and resources.
  3. Utilizing Kits

    • Steps to download and customize marketing kits for campaigns.
    • Integrating kits with campaign strategies.
  4. Practical Exercise

    • Exploring and utilizing marketing kits from the library.

Part 7: YEXT Website Platform

Objective: To introduce users to the YEXT website platform and its integration with the Campaign Manager.

Content:

  1. Overview of YEXT

    • Features and benefits of using YEXT for digital marketing.
  2. Integrating YEXT with Campaign Manager

    • Linking YEXT to Campaign Manager for seamless data flow.
  3. Using YEXT Tools

    • Overview of tools and features for managing online presence.
    • Creating and updating business listings.
  4. Practical Exercise

    • Setting up and configuring YEXT within Campaign Manager.

Part 8: Follow Up Strategies

Objective: To teach users effective strategies for following up with leads and contacts.

Content:

  1. Importance of Follow-Up

    • Benefits of timely and effective follow-up.
  2. Follow-Up Methods

    • Techniques for email, phone, and social media follow-ups.
  3. Creating Follow-Up Plans

    • Developing structured follow-up plans based on contact engagement.
  4. Practical Exercise

    • Designing a follow-up strategy and creating follow-up tasks in Campaign Manager.

Part 9: What’s in Your Digital Toolbox?

Objective: To explore the digital tools and resources available for marketing and campaign management.

Content:

  1. Overview of Digital Tools

    • Key tools and platforms for marketing and campaign management.
  2. Utilizing Your Toolbox

    • How to integrate and use various tools effectively.
  3. Evaluating Tool Performance

    • Metrics for assessing the effectiveness of digital tools.
  4. Practical Exercise

    • Reviewing and organizing your digital toolbox.

Part 10: How to Use the 6 Steps Marketing Kit

Objective: To provide a detailed guide on using the 6 Steps Marketing Kit for creating successful marketing campaigns.

Content:

  1. Introduction to the 6 Steps Marketing Kit

    • Overview and purpose of the kit.
  2. Step-by-Step Guide

    • Detailed instructions for each step in the marketing kit.
    • Customization options and best practices.
  3. Implementing the Kit

    • Applying the kit to real-world campaigns.
    • Measuring and analyzing the results.
  4. Practical Exercise

    • Working through the 6 steps with provided examples and templates.

Part 12: Digital Prospecting 101

Objective: To introduce the fundamentals of digital prospecting and effective strategies for online lead generation.

Content:

  1. Introduction to Digital Prospecting

    • Definition and importance of digital prospecting.
  2. Prospecting Strategies

    • Techniques for identifying and reaching out to potential leads online.
    • Utilizing social media and other digital channels.
  3. Tools and Resources

    • Overview of tools for digital prospecting.
    • Best practices for using these tools effectively.
  4. Practical Exercise

    • Creating a digital prospecting plan and applying strategies to generate leads.